School of Distance Education

Administrative Policies

We will replace your diploma, certificate or degree, if it is lost, stolen or destroyed. You need to complete the form available from the Service Centre or online. A reason for the replacement is required.

Multiple copies of credentials (diplomas, certificates, degrees) will not be produced.

In order for our office to keep providing quick and efficient service for George Brown students and alumni the charge for a replacement credential will be $50 as of Monday July 4th, 2016.

Credential Replacement Request Form 

  • It is your responsibility to request a certificate from the department co-ordinator once you have completed all the requirements.
  • To request a certificate, follow these steps:
    1. Before you request a certificate, you must have already applied and received permission for any course exemptions or PLAR credits. Together, course exemptions and PLAR credits cannot be used to meet more than 50% (or the percentage noted in the certificate description) of a certificate's requirements.
    2. You must request a certificate in writing. You should complete a Certificate Request PDF form. (You can also pick one up at a Student Service Centre.) Alternatively, you can provide a letter/email that includes your student ID number; your date of birth; your full legal name and address; your home and business phone numbers; your main email address; the name of the certificate you completed; and your signature. (Certificates obtained at the college can only be issued in the name that exists in your student record.)
    3. Submit your request (with supporting documents) to the department responsible for the George Brown certificate you wish to receive. You can submit your request by mail, by email or by delivering it to the department office in person. Department addresses and locations can be found in the School of Distance Education Contacts list. 
  • The co‑ordinator will check your student record to ensure you have met the certificate requirements. If there are issues with your request, you will be contacted by phone or email.
  • For related information, visit the Alumni Relations web page.
  • You should attend your first class as scheduled unless you hear otherwise. You can also confirm that your course will begin as scheduled by visiting the web page for your specific course.
  • George Brown College reserves the right to cancel or suspend courses, change start/end dates, change start/end times, combine classes, change teachers or limit enrollment. Website accuracy may be affected as a result. However, the college makes every effort to ensure courses listed on the Distance Education website are provided as scheduled.
  • Every effort is made to make the decision to cancel a course no later than two business days prior to the course start date.
  • Every effort is made to notify you of any course cancellations or changes no later than one business day prior to the course start date. Try to register no later than five business days prior to the course start date to ensure that there is adequate time for us to notify you if anything changes.
  • It is important that you provide your home and business telephone numbers and an email address when you register so that you can be reached in the event of any cancellations or changes.
  • In the case of a cancellation, any fees paid will be refunded. If you prefer, you may transfer and apply your fees to another course registration. There is no administrative fee to transfer from a cancelled course to an active course.
  • Funds may be available for select School of Distance Education students in financial need through the George Brown College Student Assistance Fund. Available assistance includes funds for tuition. To be considered, you must demonstrate financial need. The deadline for applying for the Student Assistance Fund is six weeks before the course start date. (This information may be subject to change as a result of new government policies.) For application forms, visit one of the Financial Assistance Offices, which are located in thStudent Service Centres. For more information, call 416-415-5000, ext. 2476.
  • If your course has been cancelled, you will receive a full refund.
  • If you want to withdraw from a course, you must officially withdraw. If you withdraw prior to the day of the first scheduled class, you will receive a full refund less an administrative fee. If you withdraw up to 10 business days (including the first scheduled day of class) after the course start date, you will receive a full refund less 50% of the materials fee and the administrative fee. (Some courses may include materials fees that are non-refundable. Check the applicable web page for your course for complete fee details.) If you withdraw later than 10 business days (including the first scheduled day of class) after the course start date, you will not receive a refund.
  • Refunds are not given for one-day courses or courses of 12 hours or fewer or courses that end after fewer than 10 business days (including the first scheduled day of class) unless you officially withdraw at least 10 business days before the start of the course.
  • At this time, refunds can only be made by cheque, regardless of your method of payment.Ensure that your online student account contains your current address, and allow four weeks for processing and mail delivery of refund cheques. If you ask to have a duplicate cheque printed, you will be charged an administrative fee.

    Refund Calculation Examples 

    Construction Administration (BLDG 9082)
    Course fee is $419 (includes $90 in [non-refundable] materials)
    Less $20 administrative fee
    Refund = $419 - $90 - $20 = $309

    Advanced Digital Analytics (COMP 9652)
    Course fee is $207
    Less $20 administrative fee
    Refund = $207 - $20 = $187
     
  • Refunds for Technical Training Certificate Program modules

    If you want to withdraw from a module in any of our Technical Training certificate programs, you must officially withdraw. If you withdraw up to 10 business days after you receive the course materials, you will receive a full refund less 100% of the USB drive fee and an administrative fee per module. If you withdraw later than 10 business days after you receive the course materials, you will not receive a refund.

George Brown College is required to disclose personal information such as Ontario Education Numbers, student characteristics and educational outcomes to the Ministry of Training, Colleges and Universities under s. 15 of the Ministry of Training, Colleges and Universities Act, R.S.O. 1990, Chapter M.19, as amended. The ministry collects this data for purposes such as planning, allocating and administering public funding to colleges, universities and other post-secondary educational and training institutions and to conduct research and analysis, including longitudinal studies, and statistical activities conducted by or on behalf of the ministry for purposes that relate to post-secondary education and training. Further information on how the Ministry of Advanced Education and Skills Development uses this personal information is available on the ministry’s website. 

Further information on the collection and use of student-level enrolment-related data can be obtained from the Ministry of Training,Colleges and Universities website (French site here) or by writing to the Director, Postsecondary Finance and Information Management Branch, Postsecondary Education Division, 7th Floor, Mowat Block, 900 Bay Street, Toronto, ON M7A 1L2.

 

  • If your certificate or diploma is lost, stolen or destroyed, the college will replace it for an administrative fee. Personal cheques are not accepted.
  • Multiple copies of credentials will not be provided.
  • You must request a replacement certificate or diploma in writing. You should complete a Credential Replacement Request PDF form. Alternatively, you can provide a letter that includes the reason for the request; your full legal name (as it was while you were at George Brown College); your student ID number; the years you attended; your home and business telephone numbers; the address to which you would like the document sent; and your signature. (Note: Certificates and diplomas obtained at the college can only be issued in the name that exists in your student record.)
  • Submit your request and payment to the Academic Records department. You can mail your request to the following address: 
    Academic Records 
    George Brown College 
    P.O. Box 1015, Station B 
    Toronto, Ontario 
    M5T 2T9
    Alternatively, you can bring your request and payment in person to a Student Service Centre. You must allow about three weeks for your request to be processed.
  • For more information, contact the Academic Records department at 416-415-5000, ext. 4517 or 4503.
  • A transcript is a complete record of the grades you earned while attending George Brown College. The college will provide copies of your official transcript for an administrative fee. Personal cheques are not accepted.
  • You must request a transcript in writing. You should complete a Transcript Request PDF form. (You can also pick one up at a Student Service Centre.) Alternatively, you can provide a letter that includes your full legal name (as it was while you were at George Brown College); your student ID number; the years you attended; your home and business telephone numbers; your email address; the number of copies required; the address to which you would like the document sent; and your signature.
  • Submit your request and payment to the Academic Records department. You can mail your request to the following address: 
    Academic Records 
    George Brown College 
    P.O. Box 1015, Station B 
    Toronto, Ontario 
    M5T 2T9
    Alternatively, if you attended George Brown College after May 1995, you can obtain your transcript in person from a Student Service Centre. You must bring a piece of government-issued photo identification (for example, a driver's licence). Transcripts from prior to May 1995 can only be mailed. You must allow about three weeks for your request to be processed.
  • If you need a transcript sent to an Ontario post-secondary institution, the college can send it electronically. Make your request using the Ontario College Application System (OCAS) or the Ontario Universities' Application Centre (OUAC).
  • For more information, contact the Academic Records department at 416-415-5000, ext. 4517 or 4503.
  • Transfers are considered a withdrawal from the first course and a registration in the second. Full fees apply for the second course chosen, but original payments are credited to the second course and any overpayment is refunded.
  • The college charges an administrative fee for each transfer. (There is no administrative fee to transfer from a cancelled course to an active one.)
  • All requests to transfer must be made in writing and accompanied by a new Registration PDF form and the payment for any fees remaining after the original payment is credited. Your request to transfer (and the related documents/payments) must be submitted in person at a Student Service Centre.
  • A request for a course transfer is considered only if it is made before the third scheduled class of the course out of which you wish to transfer and if space is available in the course into which you wish to transfer.
  • Transfers are not allowed on one-day courses or courses of 12 hours or fewer or courses that end after fewer than 10 business days (including the first scheduled day of class) unless a written request to transfer is received by the Student Service Centre at least 10 days before the start of the course.
  • To withdraw from a course without academic penalty (a failing grade), you must officially withdraw before 60% of the scheduled classes/meetings are held. If you stop attending your course without officially withdrawing, you will receive a failing grade that will be recorded on your grade report, and you will not receive a refund of fees.
  • To officially withdraw, you must email your request to withdraw to cereg@georgebrown.ca. Include your name, your student ID number, the class section course registration number (CRN) and the reason for withdrawal. Alternatively, you can withdraw in person at any Student Service Centre.
  • The college charges an administrative fee for each withdrawal.

Need to withdraw from a Technical Training certificate program module?

If you want to withdraw from a module in any of our Technical Training certificate programs, you must officially withdraw no later than 10 business days after you receive the course materials. To officially withdraw, you must email your request to withdraw to info@gbctechtraining.com. Include your name, your student ID number, the relevant codes (certificate program code, course code and CRN) and the reason for withdrawal. Alternatively, you can send your request to withdraw by fax to 416-415-4683 or by mail to the following address: 
Attn: Angelo Vouloukos, Technical Training Certificate Program Co-ordinator 
Centre for Continuous Learning
 
George Brown College 
160 Kendal Ave., Building C, Room C420 
Toronto, Ontario 
M5R 1M3